Refund and Cancellation Policy

Refund and Cancellation Policy

Welcome to the Refund and Cancellation Policy of SkySea Oil. We understand that circumstances may arise where you need to cancel an order or seek a refund. We are committed to providing you with clear guidelines on how to go about these processes. Please read this policy carefully to understand your rights and responsibilities.

Cancellation of Orders:

1. Cancellation Period: You have the right to cancel your order within 24 hours of placing it, provided that your order has not already been processed for shipping. To initiate a cancellation, please contact our customer support team as soon as possible.

2. Cancellation Process: To cancel your order, you can reach out to our customer support team via email or phone. Please provide your order number and any relevant details. We will do our best to accommodate your request if your order is still eligible for cancellation.

3. Refund for Canceled Orders: If your cancellation request is approved, and the order has not been shipped, we will issue a full refund to the original payment method within a reasonable timeframe.

Refunds:

1. Eligibility for Refunds: You may be eligible for a refund in the following situations:
– You received damaged or defective products.
– You received the wrong products.
– Your order was lost in transit.
– You canceled your order within the 24-hour window before it was processed for shipping.

2. Refund Process: To request a refund, please contact our customer support team with your order number and details of the issue. We may require additional information or evidence, such as photographs of damaged items, to process your refund request.

3. Refund Timeline: Refunds will be processed as soon as possible and typically take 5-10 business days to reflect in your original payment method, depending on your financial institution.

Non-Refundable Items:

Please note that some products may not be eligible for refunds under certain circumstances:
– Products that have been used, opened, or damaged due to mishandling.
– Products returned without their original packaging or with missing components.

Contact Us:

If you have any questions or concerns about cancellations or refunds, please don’t hesitate to contact our customer support team. We are here to assist you and ensure a smooth resolution to any issues you may encounter.

Changes to this Policy:

SkySea Oil reserves the right to amend this Refund and Cancellation Policy at any time without prior notice. Any changes to this policy will be posted on our website, and the revised policy will apply to all orders placed after the date of the policy update.

Thank you for choosing SkySea Oil as your trusted supplier. We value your satisfaction and are committed to providing you with exceptional service throughout your shopping experience.